How We Work

OUR APPROACH

Designing bespoke, innovative service solutions for you

At the heart of our approach is you.
Listening to you helps us identify your problems, enabling us to design bespoke, innovative service solutions for you.

 


GJK D3

DISCOVER: Delving into your information, whether it be data you’ve provided or conversations with you, we sift through the noise to identify your key problems.

DESIGN: Upon the problem being defined, we then start designing potential solutions. Starting wide, we work back in, looking at the role technology and sustainability could play to develop the best service solution for you.

DELIVER: This is the start of our partnership with you, where our people and your people work together to achieve your business needs.


 

It doesn’t stop here. Our model is continuous. Upon delivery, we go back to the start and work through the process again. This ensures there is continual improvement and innovation in the service solutions provided as and when your business needs change.

TECHNOLOGY

We understand technology plays a significant role in enabling us to develop smarter solutions for you.

We embrace technology solutions to deliver faster and more transparent services for our customers. Technology allows us to automate existing processes and use data insights to tailor our service delivery. We also arm our people with state-of-the-art equipment and tools to deliver greater safety, efficiency and quality.

Learn how we are utilising technology to optimise productivity, create better transparency and operational efficiencies.

SUSTAINABILITY

We are committed to caring for our planet and protecting the environment for future generations.

Through our certified ISO 14001 environmental management system, our sustainable procurement practices, ‘green cleaning’ methodologies and the implementation of innovative environmental practice, we can help you achieve your sustainable goals.

24 hour customer service centre

We are here to help you 24/7. No matter what the problem you can have peace of mind that you will be able to speak to someone who will be able to help.

Customer support

ACCREDITATION

Our certified accredited management systems set out the requirements for managing the impact of our operations.

ISO

HEALTH & SAFETY

At the heart of safety is people.

We believe all injuries are preventable.

At the heart of health and safety is people and our people are our greatest asset.
That’s why we believe that all injuries are preventable. We work hard to empower our people with the knowledge, tools and importantly the authority to stop work if they feel their safety, the safety of their workmates or your safety is at risk.

How we ensure our people are healthy and safe

We strive to live safely through the strong safety culture we are building and our people aligning themselves to our core safety beliefs:
1
All injuries are preventable
2
I am responsible for my own safety and the safety of my workmates
3
I have the power to stop work if I feel my safety or the safety of others is at risk
This is underpinned by our safety framework and safety principles. They provide our people the guidance, leadership, governance, policies, procedures, work processes and tools they need to feel empowered and work safely.
We are constantly on the lookout for the wellbeing of our people and yours.
Safety

our safety framework

Governance

GOVERNANCE
Ensuring the appropriate management structures are in place and reviewed regularly

processes

SYSTEMS & PROCESSES
Providing the policies, procedures, instructions and work processes required to do job safely

REPORTING

REPORTING
Using lead and lag metrics to assess our performance and continually improve how we do safety

communication

COMMUNICATION & ENGAGEMENT
Engaging our people by sharing knowledge and learnings through safety alerts and toolboxs which enable two-way conversations around safety

TRAINING

TRAINING
Providing ongoing training and support to ensure our people are appropriately trained and competent to undertake their work safely

WELLBEING

WELLBEING
Educating and raising awareness of wellbeing and ensuring support mechanisms are in place for our people to use

We want everyone to return home safe

Demonstrating safe behaviours, making better informed choices, seeking continual improvement and promoting sustainable ways of doing things. This is the safety culture we are developing. These are the practices are people are doing. These are the things that will protect them and you from harm, ensuring all return home safe every day.

Want to learn more?

We’re here to help. Contact us to find out how we can deliver better outcomes for your business.