Designing bespoke, innovative service solutions for you
At the heart of our approach is you.
Listening to you helps us identify your problems, enabling us to design bespoke, innovative service solutions for you.
DISCOVER: Delving into your information, whether it be data you’ve provided or conversations with you, we sift through the noise to identify your key problems.
DESIGN: Upon the problem being defined, we then start designing potential solutions. Starting wide, we work back in, looking at the role technology and sustainability could play to develop the best service solution for you.
DELIVER: This is the start of our partnership with you, where our people and your people work together to achieve your business needs.
It doesn’t stop here. Our model is continuous. Upon delivery, we go back to the start and work through the process again. This ensures there is continual improvement and innovation in the service solutions provided as and when your business needs change.
We understand technology plays a significant role in enabling us to develop smarter solutions for you.
We embrace technology solutions to deliver faster and more transparent services for our customers. Technology allows us to automate existing processes and use data insights to tailor our service delivery. We also arm our people with state-of-the-art equipment and tools to deliver greater safety, efficiency and quality.
Learn how we are utilising technology to optimise productivity, create better transparency and operational efficiencies.
We are committed to caring for our planet and protecting the environment for future generations.
Through our certified ISO 14001 environmental management system, our sustainable procurement practices, ‘green cleaning’ methodologies and the implementation of innovative environmental practice, we can help you achieve your sustainable goals.
24 hour customer service centre
We are here to help you 24/7. No matter what the problem you can have peace of mind that you will be able to speak to someone who will be able to help.
Our certified accredited management systems set out the requirements for managing the impact of our operations.
HEALTH & SAFETY
At the heart of safety is people.
We believe all injuries are preventable.
How we ensure our people are healthy and safe
our safety framework
Ensuring the appropriate management structures are in place and reviewed regularly
SYSTEMS & PROCESSES
Providing the policies, procedures, instructions and work processes required to do job safely
Using lead and lag metrics to assess our performance and continually improve how we do safety
COMMUNICATION & ENGAGEMENT
Engaging our people by sharing knowledge and learnings through safety alerts and toolboxs which enable two-way conversations around safety
Providing ongoing training and support to ensure our people are appropriately trained and competent to undertake their work safely
Educating and raising awareness of wellbeing and ensuring support mechanisms are in place for our people to use