The Human Element in Commercial Cleaning: Training and Workforce

In the modern landscape of businesses, offices, and public spaces, the human element plays a pivotal role in ensuring sparkling results. While cutting-edge technology and advanced cleaning solutions like robots and IoT have their place, a skilled and well-trained workforce truly breathes life into the art of cleaning.

Today, we will explore the untapped potential of investing in training and workforce development in the commercial cleaning industry. Beyond the mop and bucket lie possibilities where cleaning crews can elevate the standards of cleanliness, create impactive impressions, and forge lasting connections with customers.

Cleaning is no longer a laborious endeavour; today, it is an opportunity to make an impactful difference in the spaces we inhabit.

Let’s dive into the insights and discover how investing in your cleaning crew’s growth is key to a successful commercial cleaning company .

Quality of Service

At GJK Facility Service, formal training and equipping our team with all the necessary skills to dispatch their duties is non-negotiable, which enables all our cleaning staff to understand the best practices and techniques required to maintain cleanliness and hygiene in commercial spaces.

A study shows that trained employees are more likely to deliver consistent and high-quality cleaning services, leading to a cleaner and healthier environment for employees, customers, and visitors.¹

Customer Satisfaction

A well-trained cleaning workforce can positively impact the perception of a business. A clean and well-maintained commercial space creates a positive impression on clients, customers, and visitors, increasing satisfaction and loyalty.

Efficiency and Productivity

Training can help employees learn time-saving techniques and the proper use of cleaning equipment and supplies. This then leads to increased efficiency in completing cleaning tasks, allowing for a quicker turnaround time and potentially reducing labour costs.

Health and Safety

The health and safety of our employees and customers is our ultimate goal. Commercial cleaning involves handling various cleaning chemicals and dealing with potentially hazardous situations. Proper training ensures employees understand safety protocols, reducing the risk of accidents, injuries, and exposure to harmful substances.

Facility cleaning services that do not invest in training and development risk causing expensive repercussions to human health and property. These consequences may include but are not limited to:

• Failing to secure doors properly
• Breaching patient privacy laws
• Contaminating surfaces through improper practices
• Inadequate handling of chemical mixtures
• Causing damage to floors and carpets
• Incorrect utilisation of personal protective equipment (PPE) and cleaning tools.

Adaptability and Innovation

Workforce development initiatives can introduce employees to new cleaning technologies, eco-friendly practices, and innovative cleaning methods . Keeping the workforce updated with industry trends and advancements allows the business to stay competitive and offer cutting-edge services.

Employee Morale and Retention

As employers, investing in our employees’ professional development fosters a sense of value and appreciation. Employees are more likely to feel motivated and loyal to a facility cleaning service company that invests in their growth, which can result in higher employee retention rates.

Reduced Turnover and Training Costs

Studies show that high employee turnover can be costly for businesses due to the expenses associated with hiring and training new staff.² By investing in the training and development of existing employees, companies can reduce turnover rates and save on recruitment and training expenses.

Credibility and Compliance

All GJK’s cleaning staff strictly adhere to industry standards, regulations, and best practices. This enhances the credibility of a commercial cleaning company and assure customers that competent professionals handle their cleaning needs.

Environmental Sustainability

Workforce development can include training on eco-friendly cleaning practices and using environmentally friendly products. A study shows that by incorporating sustainability into cleaning operations, businesses can attract environmentally conscious customers and contribute to a cleaner planet.³

Throughout its years of supporting Australian businesses, GJK Facility Services has recognised the crucial importance of delivering consistency, reliability, and trustworthiness. To achieve this, we have prioritised investing in our culture, our workforce and their career development.

As a result, GJK Facility Services has successfully cross-trained and promoted cleaning specialists to take on roles as supervisors, area managers and client relationship managers. While this approach involves an investment and commitment, the benefits far outweigh the costs. Content and fulfilled employees lead to satisfied customers, and in turn, satisfied customers contribute to the happiness of the employees. This simple yet effective cycle drives the company’s success.

References:
1.  Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot

2. The Costs of Turnover

3. Becoming an Environmentally Friendly Business